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SHIPPING & RETURNS

SHIPPING POLICY

Adoption packs are posted with Royal Mail standard second class service (2-3 days)

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As we are a small company we hold limited items of merchandise stock.  If your item is showing in stock the shipping time is 2-3 working days (Royal Mail second class delivery). If the item is showing out of stock you can always pre-order and the lead time will be 2-3 weeks.

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LAST DATE TO ORDER IN TIME FOR CHRISTMAS 2023: Sunday 17th December

RETURN & EXCHANGE POLICY

Returns, exchanges or cancellations are not accepted once your order has been placed.  

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Refunds will only be offered for faulty goods. In this case, refund will only be issued on receipt of photographic evidence of fault. Faulty goods must be reported and returned within 28 days to qualify for a refund.

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